ISVs and Technology Product companies continuously face challenges in supporting their competitive advantage. Appulse Product Support service helps ISVs achieve focus on core support and customer satisfaction at the same time reducing cost of support and making it more available.

Support can be the competitive strength for ISVs if they outsource their Product support to Appulse. Appulse provides 1st, 2nd and 3rd level support for ISV’s and product companies’ clients. Appulse also works as an extended support to teams to existing customer support department of product companies during their non-regular and regular Office hours

Clients having Product Maintenance with Appulse are ensured that the bug resolution or change requests are handled faster.

Appulse's and ISV's Product Management team periodically review the status of bugs, change requests and issues from the ISV's clients and assign and prioritize them, using common issues of tracking and bug management systems.

Appulse also provides proactive support in which for mission critical deployments, Appulse's support engineers proactively and remotely monitor the deployments during the critical phase after deployment to ensure there is corrective action before any major issues are faced by the ISV's client.

Product support is normally done in a long term engagement model where Appulse takes responsibility of understanding and training support engineers. Appulse initially starts with supporting the customer support department at the ISV and then eventually taking over more resposibility for a new rollout and set of clients.

Appulse ensures Service Level Agreements for support are met through periodic monitoring and progress reviews.